Frequently Asked Questions

Everything you need to know about your AXEL'S experience.

What is AXEL'S shipping policy?

We offer complimentary standard shipping on all domestic orders over $150. For international orders, shipping rates are calculated at checkout based on destination and weight. Most orders are processed within 1-2 business days.

How can I return or exchange an item?

We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Simply visit our online portal to generate a prepaid return label.

What payment methods do you accept?

AXEL'S accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer interest-free installment plans through Klarna and Affirm.

How do I ensure I am ordering the right size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for tailored fits or checking the product description for specific 'True to Size' annotations.

Where are AXEL'S garments manufactured?

We pride ourselves on ethical sourcing and high-quality craftsmanship. Our collections are primarily produced in boutique factories across Italy and Portugal, ensuring premium fabric quality and fair labor practices.

Can I track my order in real-time?

Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to our tracking portal where you can monitor your package's journey.